INFORMATION SYSTEMS TECHNICAL SERVICES-SENIOR (100%)
(MEDIA AND A/V SUPPORT TECHNICIAN)
JOB ANNOUNCEMENT CODE: 13-03736
The University of Wisconsin-River Falls (UWRF), a member of the University of Wisconsin System, is located on the eastern edge of the Minneapolis/St. Paul metropolitan area in scenic west central Wisconsin. Year-round arts, cultural, and recreational activities and events are easily accessible from River Falls. The 6,500 undergraduate and graduate students at UWRF pursue degrees in four colleges: Education and Professional Studies; Arts and Sciences; Agriculture, Food and Environmental Sciences; and Business and Economics. UWRF provides an excellent environment for learning, emphasizing the importance of faculty-student interaction in classrooms, laboratories, research, academic advising, and co-curricular activities. A favorable student-faculty ratio affords opportunities for meaningful interchange between faculty and students. Strong interests in teaching, research and community service are highly valued. More information about UWRF can be found at: http://www.uwrf.edu.
Location: This position is located in the Division of Technology Services at the University of Wisconsin-River Falls.
Salary: Starting salary is between $46,451 to $60,000 per year, depending on qualifications, plus excellent benefits. A six-month probationary period is required. The pay schedule/range is 07-03. This position is not represented by a bargaining unit.
Job Duties: This is a professional staff position that assists in the daily delivery of customer focused Division of Technology Services (DoTS) technical support. The scope of this position encompasses technology support through DoTS with an emphasis on the campus digital television system, distance learning systems, campus-owned AV equipment, controllers, and video conferencing equipment at UW-River Falls.
The Customer Technology Services (CTS) group is responsible for providing single contact support for a wide range of information technology services including campus/personally owned computers and peripherals, software, hardware, telecommunication, cellular, voicemail services, television, computer labs, technology enhanced classrooms and access to campus specific information technology resources. The scope of the support provided by this position encompasses escalated technology support for all UWRF media and A/V technology items, products and systems. This position contributes to the fast and thorough resolution of technology help requests while providing outstanding customer service under general supervision.
Special Notice: For a copy of UW River Falls campus safety information and crime statistics/Annual Security Report see http://www.uwrf.edu/Police/CampusRecordsCrimes.cfm or call Public Safety at (715)425-3133 for a paper copy. A criminal background check will be completed on final candidates.
Job Knowledge, Skills and Abilities: Understanding of basic networking principles, network hardware, computer hardware, software, operating systems and peripherals. Thorough understanding of teleconferencing, videoconferencing, presentation and other AV hardware and controller systems and configuration and equipment. Knowledge and practice of interpersonal skills needed to address potentially difficult situations and customers. Knowledge of training skills and techniques and effective individual and group presentation skills and techniques. Candidates must have a familiarity with both Mac and Windows operating systems and a demonstrated technical competence in a computer support environment and knowledge of information systems technology and operations. Must have critical thinking and problem solving skills; excellent written and verbal communication skills with both technical and non-technical people; and ability to introduce and explain highly technical concepts in a manner that is easy for people with varying levels of technical expertise to understand. An Associate’s degree in broadcasting, telecommunications, electronics or equivalent training plus relevant work experience is strongly preferred. One or more of the following industry certifications are strongly preferred: Extron, Crestron, AMX, CTS, CTS-D, CTS-I (Infocomm).
How to Apply: To apply for this position, you will be required to complete an exam. Applying is a six-step process. Step 1: Log on to http://wisc.jobs. Create an account or enable your existing account if you have applied for State jobs in the past. Note: If you receive a security prompt when logging in, please click “yes.” Step 2: Search for the job announcement by clicking “Job Search” and “More Search Options.” Enter 1303736 as “Keyword” and click “Search.” Click on the blue job announcement title. Step 3: Click on the “Apply Now” button at the top or bottom of the screen. Review the information in the “My Job Application” making any necessary updates and click on “Submit Personal Information.” Step 4: Complete the information on the Employment Information and Preferences screen. This must be completed to apply for this recruitment. Once completed, click the “Update Employment Preferences.” Step 5: At the “Application Detail” screen, click on the “View Exam Option” button, and the “Take Exam” button on the next screen. Step 6: When you are finished with the exam, click the 'Save and Finalize' button, and at the exam summary window, click the 'Finalize' button. If you return later to update your exam, you must 'Finalize' again or your exam may not be considered."
The deadline to apply on-line is Tuesday, October 1, 2013. If you have questions or problems accessing the exam, please contact Deb Schwab at (715) 425-3221, e. Materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.
UW-River Falls is an equal opportunity, affirmative action employer subject to all state and federal regulations pertaining to non-discrimination based upon sex, gender identity or expression, sexual orientation, race, color, national origin, religion, disability, marital status, age, arrest and/or conviction record, veteran status and membership in the national guard, state defense force, or any other reserve component of the military forces of the United States or the State of Wisconsin. All persons, especially women, persons of color, and the people with disabilities are encouraged to apply. Employment is subject to federal laws that require verification of your identity and legal right to work in the United States as required by the Immigration Reform and Control Act.